How U.S. airlines are annoying passengers with credit card pitches 

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Passengers are hitting out at major US airlines for making ‘annoying’ in-flight pitches for credit cards.

Carriers including American Airlines and United have been accused of disturbing customers and even waking them up by making announcements that push the cards.

At United, it is understood that flight attendants are paid $100 in commission for every passenger they get to sign up to the carrier’s credit scheme.

Passengers are hitting out at major US airlines including United Airlines for making 'annoying' in-flight pitches asking them to sign up to their credit cards

Passengers are hitting out at major US airlines including United Airlines for making 'annoying' in-flight pitches asking them to sign up to their credit cards

Passengers are hitting out at major US airlines including United Airlines for making ‘annoying’ in-flight pitches asking them to sign up to their credit cards

From September 1, it will be mandatory for United crews to make the pitches on every domestic and international flight.

While on AA, passengers have claimed that in-flight announcements pitching the cards can go on for as long as three minutes and that they disturb the on-board entertainment.

Airline credit cards often offer travel perks to passengers and help boost a carrier’s business and their profits.

But many passengers have recently been taking to Twitter to share their frustration at being pushed cards that they don’t want.

American Airlines passengers have reported that in-flight announcements pitching the cards can go on for as long as three minutes 

American Airlines passengers have reported that in-flight announcements pitching the cards can go on for as long as three minutes 

American Airlines passengers have reported that in-flight announcements pitching the cards can go on for as long as three minutes 

Mark Graban tweeted: ‘As somebody who flies nearly every week, I am soooo sick of the ads from @AmericanAir⁩ flight attendants. And I have the credit card.’

Fellow passenger JonNYC added: ‘One thing @AmericanAir needs to stop harassing their valued customers with; the incessant, intrusive, shrill and decidedly false-statement-ridden in-flight credit card pitches. STOP IT.’


While Bob Everson even added: ‘@AmericanAir this in-flight infomercials for the credit cards are worn out – honestly offensive to be woken up or disturbed on a flight for marketing a credit card.’

And on United Airlines, Alexander Gabriel wrote: ‘While I understand the business aspect and mind-set behind it, flying is stressful enough. Last thing people need is a credit card pushed at them with their soda and snacks #unitedairlines #notreallygoodcustomerservice’


Passengers have recently been taking to Twitter to share their frustration at being pushed cards that they don't want

Passengers have recently been taking to Twitter to share their frustration at being pushed cards that they don't want

Passengers have recently been taking to Twitter to share their frustration at being pushed cards that they don’t want

And AnnMS added: ‘@united So your making your flight attendants harass your passengers by making them fill out credit card applications? YOU SUCK United. A flat NO from me. I will tell the attendant as soon as I board, I don’t want your credit card!!!!’

However, United and AA have responded to the criticism with both saying flight attendants are the best placed to talk about the benefits of an airline credit card.

A United spokesman told MailOnline Travel: ‘We are introducing a new training programme for our co-branded credit card that is especially designed for flight attendants, as this work group has the most engagement with our customers.

Passengers who have used United Airlines have also vented their frustration at the pitches

Passengers who have used United Airlines have also vented their frustration at the pitches

Passengers who have used United Airlines have also vented their frustration at the pitches

‘Our Inflight crew are effective ambassadors, who can best communicate to our customers in the moment the benefits of the United Explorer card.’

While an American Airlines spokeswoman explained: ‘We have found that in-flight is a great time to talk with our customers about airline credit cards – they’re often thinking about their next trip while traveling and American Airline’s co-branded credit cards are a great way to get them closer to that next trip.

‘Many of our flight attendants are enthusiastic about the partnership and like to participate in sharing the opportunities with our customers. It is completely voluntary. Our co-branded credit card program is an important and profitable part of our business.’
 


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