Ryanair slaps customers with £55 fines for not checking-in online even though the airline’s website crashed for hours
- Travellers were unable to access the budget airline’s website for hours last night
- They claimed they were handed late penalties for not checking in in advance
- One passenger said he was handed a bill for £110 for late check ins on two flights
- Were you affected when the website crashed? Email firstname.lastname@example.org
Furious passengers have blasted Ryanair for slapping them with £55 fines for not checking-in online – despite the airline’s website crashing for hours.
Travellers were left fuming when they could not access the budget airline’s site last night.
They were unable to book flights and complained that they had been handed late penalties for not checking-in in advance.
One user @TotallydubbedHD said he was handed a bill for an extra £110 for late check-ins on two £46 return flights.
Ryanair has come under fire for charging passengers for not checking-in online when customers claim its website crashed
The YouTube technology reviewer and blogger tweeted at about 5.20pm that the firm’s customer service refused to acknowledge the website was down.
He added: ‘Was charged £55/pp (on a @Ryanair flight that cost £46/pp return).
‘Customer service, both online and on the phone, refused to acknowledge the website being down and/or having the ability to check in online.’
Travellers took to social media to say they were unable to book flights and complained that they had been handed late penalties for not checking-in in advance
One user @TotallydubbedHD said he was handed a bill for an extra £110 for late check-ins on two £46 return flights. Pictured: Passengers wait to check in at Barcelona airport during a strike by pilots on August 10
Other users questioned whether Ryanair would charge people the fine even though its website and app were not working.
@dorianlj10 said: ‘@Ryanair Any chance of you sorting out your website and app? Surely you can’t be charging a check in fee tomorrow!’
But some users said they would not be paying any fines. @RyanRolph_Tryka said: ‘@Ryanair great work, £55 fee for not checking in online… website crashes, app down and no way to check-in… safe to say i WILL NOT be paying upon check-in tomorrow if you try and charge me for it!!’
The budget airline said that at about 9pm that its website was working normally, following a ‘brief’ server issue.
A spokesman added: ‘The website is working normally. There was a brief server issue earlier this evening which was quickly resolved.’